set3 Solutions are pleased to offer a range of white papers that discuss the features and capability of ServiceDesk Plus and potential integration with other third party solutions to enhance functionality.
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Near Real-Time Dashboards in ServiceDesk Plus
This white paper discusses the various reporting options available in ServiceDesk Plus. Explorering the strengths and weaknesses of each reporting option it goes on to propose a potential improvement for near real-time reporting using ManageEngine ServiceDesk Plus.
Effective End-User Communication With ServiceDesk Plus
This white paper discusses the various end-user communications methods available in ServiceDesk Plus. Exploring the strengths and weaknesses of each messaging option it goes on to propose a potential improvement for centralised end-user communications using ManageEngine ServiceDesk Plus.
Application Programming Interface (API) For The Uninitiated
This white paper describes how to use the Application Programming Interface (API) in ServiceDesk Plus. From basic concepts and terminology to a full example script this guide is invaluable for those wishing to get to grips with the integration possibilities afforded by the ServiceDesk Plus API.